Frequently Asked Questions About Mental Health Services

If you’re looking for trusted mental health services in Baltimore, MD, Paragon Health Services is here to help. We understand that choosing the right support can come with many questions. Our FAQ page is designed to provide clear, helpful information about our psychiatric rehabilitation programs (PRP), outpatient mental health services, eligibility, referrals, and what to expect from treatment. At Paragon Health Services, we are committed to delivering compassionate, person-centered care that empowers individuals and families to achieve greater stability, independence, and overall well-being.

Frequently Asked Questions About Mental Health Services by Paragon Health Services

General Questions About Paragon Health Services

What services does Paragon Health Services provide?
Paragon Health Services provides comprehensive community mental health services in the Baltimore metropolitan area. Core programs include a Community-Based Psychiatric Rehabilitation Program, an Outpatient Mental Health Clinic, a Substance Use Disorder Treatment Program, and individualized rehabilitation plans, along with education on depression, anxiety, schizophrenia, and bipolar disorder. 

Who does Paragon Health Services serve?
Paragon Health Services serves adults, children, and adolescents whose mental health challenges have impaired their ability to fully function at home, at school, or in the community. 

Where are services offered?
Paragon Health Services supports individuals across the Baltimore metropolitan area, including communities such as Annapolis, Baltimore, Catonsville, Dundalk, Glen Burnie, Owings Mills, Parkville, Pikesville, Randallstown, Reisterstown, Timonium, Towson, and White Marsh. 

How do I get started or refer someone for services?
You can get started by contacting Paragon Health Services at (410) 759-4777 or by using the “Send a Referral” option on the website to share information about an individual who may benefit from services. 

Does Paragon Health Services provide emergency or crisis services?
Paragon Health Services focuses on community-based and outpatient care. It is not an emergency room or crisis center. In an emergency or life-threatening situation, call 911 or go to the nearest emergency department, then follow up with Paragon for ongoing support.

Community-Based Psychiatric Rehabilitation Program (PRP)

What is the Community-Based Psychiatric Rehabilitation Program?
The Community-Based Psychiatric Rehabilitation Program is designed to help adults, children, and adolescents with serious mental health conditions build skills for independent living, improve community integration, and achieve positive long-term outcomes. Services focus on person-centered, holistic support in the community. 

Who is eligible for the psychiatric rehabilitation program?
Individuals may be eligible if they have a diagnosed mental health disorder that significantly affects daily functioning in areas such as self-care, relationships, school, work, or community life. Eligibility is determined through an assessment and referral process that considers clinical need and level of impairment. 

Where are psychiatric rehabilitation services provided?
Psychiatric rehabilitation services are community based. Support can take place in the client’s home and in community settings that help the person practice real-life skills, access resources, and build natural supports while remaining connected to their own community.

What kinds of support can the psychiatric rehabilitation program include?
Support may include help with daily living skills, coping strategies, symptom self-management, social skills, connection to community resources, and goal planning that promotes independence, stability, and improved quality of life. 

Outpatient Mental Health Services

What is the Outpatient Mental Health Clinic at Paragon Health Services?
The Outpatient Mental Health Clinic provides comprehensive community mental health services for adults, children, and adolescents. The clinic focuses on assessment, treatment planning, and ongoing outpatient care that supports emotional wellness and daily functioning. 

What conditions are commonly addressed in outpatient services?
Outpatient services support people living with conditions such as depression, anxiety, schizophrenia, bipolar disorder, and other mental health challenges that affect mood, thinking, behavior, and participation in daily life.

How does outpatient care support daily routines and responsibilities?
Outpatient care is designed so that clients can receive treatment while maintaining school, work, and family responsibilities. Appointments are scheduled to fit around daily routines so individuals can continue living at home and remain engaged in their community.

Can children and adolescents receive outpatient mental health care?
Yes. Paragon Health Services offers outpatient mental health support for children and adolescents, as well as adults. Services are tailored to developmental needs and may involve caregivers and family members as appropriate.

Substance Use Disorder Treatment Program

What is the Substance Use Disorder (SUD) Treatment Program?
The Substance Use Disorder Program provides comprehensive, evidence-based support for adults, children, and adolescents affected by substance use. The program focuses on helping individuals reduce harm, work toward recovery, and rebuild functioning at home and in the community. 

Who can receive services through the Substance Use Disorder Program?
Services are available for individuals whose use of alcohol or other substances is causing problems with health, relationships, school, work, or community functioning. Youth and adults may be referred by family members, providers, or community partners. 

How does the program support people who have both mental health and substance use challenges?
The Substance Use Disorder Program is part of Paragon’s broader mental health service array, which means care can address both mental health symptoms and substance use concerns. Coordinated planning helps clients work on recovery goals in a way that supports emotional stability and community integration. 

Individual Rehabilitation Plans and Person-Centered Care

What is an Individual Rehabilitation Plan (IRP)?
An Individual Rehabilitation Plan is a personalized plan that outlines each client’s mental health needs, strengths, goals, and the specific services and supports that will be used. It is developed with the client as an active participant and guides the work of the treatment team. 

How is my rehabilitation plan created and updated?
Your plan is created after an assessment and conversation about your goals, challenges, and strengths. The plan is reviewed regularly with you and your team to track progress, adjust goals, and update services so that support stays aligned with your needs over time. 

Can family members or caregivers be involved in planning?
Family members and caregivers can often play a helpful role in planning and supporting recovery. With your consent, they may be invited to participate in discussions, learn about your goals, and understand how to support your success at home and in the community.

How does Paragon Health Services ensure care is person centered?
Paragon Health Services emphasizes person-centered care. This means your preferences, values, and goals guide decision making. Staff are given the tools they need to focus on what is important to you so that services support your unique path to better mental health and community integration. 

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